{"id":214,"date":"2019-09-11T08:22:16","date_gmt":"2019-09-11T08:22:16","guid":{"rendered":"http:\/\/agency09.co\/simplifyingtheweb\/?p=214"},"modified":"2025-12-29T08:53:35","modified_gmt":"2025-12-29T08:53:35","slug":"on-a-whatsapp-group-with-clients","status":"publish","type":"post","link":"https:\/\/www.agency09.in\/simplifyingtheweb\/strategy\/on-a-whatsapp-group-with-clients\/","title":{"rendered":"On a WhatsApp Group With Clients?"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 8<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>\n<p><em>5 tips for finding effectiveness in daily conversations to make life simpler, for both \u2013 the client and yourself. <\/em><\/p>\n\n\n\n<p>Undoubtedly, WhatsApp has changed lives. An early breakout in the app startup scene, the application has now evolved into one of the most used apps in the world \u2013 with an estimated 450 million daily active users as of 2018. This number is growing by the day. By eliminating barriers to communication with text, audio & video calls; coupled with their enterprise and business offerings, WhatsApp is no more a just an instant messaging app meant for conversations with friends & family. <\/p>\n\n\n\n<p>By bringing the world closer, the app has managed to bring make professional communication easier too. With a user base of 400 million in India, it can be estimated that a large portion of work-related conversations <g class=\"gr_ gr_9 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace\" id=\"9\" data-gr-id=\"9\">have<\/g> now moved from the time-consuming email culture to addressing conversations directly on WhatsApp. Despite its many benefits, having <g class=\"gr_ gr_5 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace\" id=\"5\" data-gr-id=\"5\">work related<\/g> conversations on the app has its own shortcomings \u2013 <g class=\"gr_ gr_8 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep\" id=\"8\" data-gr-id=\"8\">invasion<\/g> of privacy, the expectancy to be constantly available & the intrusion of work culture into private life; just to name a few. <\/p>\n\n\n\n<h4 id=\"a-large-portion-of-work-related-conversations-have-now-moved-from-the-time-consuming-email-culture-to-addressing-conversations-directly-on-whatsapp\" class=\"wp-block-heading\" style=\"text-align:center\"><strong><em>\u201cA large portion of work-related conversations have now moved from the time-consuming email culture to addressing conversations directly on WhatsApp.\u201d <\/em><\/strong><\/h4>\n\n\n\n<p>However, these issues can be easily be worked around. A mixture of messaging ethics & process implementation with regards to communication can ensure both parties \u2013 clients and service providers are making the most out of the application:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" src=\"http:\/\/agency09.co\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/894.jpg\" alt=\"\" class=\"wp-image-252\" srcset=\"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/894.jpg 1000w, https:\/\/www.agency09.in\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/894-560x315.jpg 560w, https:\/\/www.agency09.in\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/894-800x450.jpg 800w, https:\/\/www.agency09.in\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/894-320x180.jpg 320w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Use The Group Description to Set Ground Rules:<\/strong><br><br>Originally meant for personal conversations, WhatsApp offers the freedom (as well as the temptation) to stray <g class=\"gr_ gr_46 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace\" id=\"46\" data-gr-id=\"46\">off topic<\/g>. Whilst emojis, memes & gifs can assist in building rapport with the client\/agency, they also help distract from important conversations and topics being addressed on the platform. Here\u2019s where the group description helps in drawing a line. A brief & precisely written description sets clear agendas and discussion points that ultimately help carve out a definite purpose to conversations.  <br><br><br><\/li><li><strong>Respect Privacy<\/strong><br><br> Whilst emails can be responded to immediately via access on phones, global culture dictates replying <g class=\"gr_ gr_69 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling multiReplace\" id=\"69\" data-gr-id=\"69\">to<\/g> late emails only during working hours. However, on WhatsApp, leaving a client or boss on <g class=\"gr_ gr_67 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace\" id=\"67\" data-gr-id=\"67\">read<\/g> for too long can be an intimidating affair, thus an increased expectation to reply to every message that comes your way, regardless of the day and time. This can drastically affect a person\u2019s <g class=\"gr_ gr_65 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace\" id=\"65\" data-gr-id=\"65\">work life<\/g> balance. One has to remember \u2013 WhatsApp is still very much a tool of personal communication, constantly being bombarded with work messages can blur these lines. Sticking to <g class=\"gr_ gr_68 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace\" id=\"68\" data-gr-id=\"68\">work related<\/g> hours (and days) will ensure the tool is used beneficially for all parties involved. <br><br><br><\/li><li><strong>Limit Chats to Matter of Attention<\/strong><br><br> Another filter to optimally use the platform is to only use it for urgent & important discussions that cannot wait for the course of a regular email conversation or <g class=\"gr_ gr_55 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace\" id=\"55\" data-gr-id=\"55\">in person<\/g> meeting. Using it for basic communication that may not need immediate attention may lead to confusion regarding priorities and processes pertaining to the more important tasks. If a conversation can wait a day, it should be sent across using the right channel. However, if something requiring immediate urgency does come your way, WhatsApp can help bridge the cap and deliver immediate results. This practice ensures that all parties involved are aware of the importance of the text and give it immediate attention if need be. <br><br><br><\/li><li><strong>Take Permission Before Adding People<\/strong><br><br>Often, a client or an agency representative may not be comfortable or have the need to be added to a particular group. For eg; your manager need not be present on an internal group where his inputs are not involved. Thus, giving a heads up to the concerned person before adding them to any group will help avoid blindsiding them as well as keep the group structure relevant and lean thereby enabling more positive conversations and faster decision making.<br><br><br><\/li><li><strong>Appreciate in Public, Complain in Private<\/strong><br><br> More often than not, raising grievances in a public forum can negatively impact the person involved. The convenience WhatsApp brings to the table also enables people to casually pass a complaint or issue that may be misconstrued by others on the group chat. The age-old formula of appraising in public, and complaining in private can work wonders here. Whilst a positive reinforcement or a \u2018good job\u2019 on the platform can really make someone\u2019s day, the opposite can cause more harm as compared to being understood as positive criticism.  <br><\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" src=\"http:\/\/agency09.co\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/346369-PAK885-310.jpg\" alt=\"\" class=\"wp-image-250\" srcset=\"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/346369-PAK885-310.jpg 1000w, https:\/\/www.agency09.in\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/346369-PAK885-310-560x315.jpg 560w, https:\/\/www.agency09.in\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/346369-PAK885-310-800x450.jpg 800w, https:\/\/www.agency09.in\/simplifyingtheweb\/wp-content\/uploads\/2019\/09\/346369-PAK885-310-320x180.jpg 320w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p>\n\nTo summarize, the platform works wonderfully if used judiciously keeping in mind the time, privacy, availability and headspace of all parties involved. Ultimately, WhatsApp is a tool for personal communication and in an ideal scenario work related conversations here should be kept precise, limited and only in effect when absolutely necessary. \n\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 8<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><\/p>\n<div class=\"post-excerpt\">5 tips for finding effectiveness in daily conversations to make life simpler, for both \u2013 the client and yourself. Undoubtedly, WhatsApp has changed lives. An early breakout in the app&hellip;<\/div>\n<div class=\"post-more\"><a href=\"https:\/\/www.agency09.in\/simplifyingtheweb\/strategy\/on-a-whatsapp-group-with-clients\/\" class=\"button button-primary button-effect\"><span>View Post<\/span><span><i class=\"cs-icon cs-icon-arrow-right\"><\/i><\/span><\/a><\/div>\n","protected":false},"author":8,"featured_media":25387,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[24,39,35,36,37,38,34],"powerkit_post_featured":[],"class_list":{"0":"post-214","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-strategy","8":"tag-agency09","9":"tag-attention","10":"tag-client","11":"tag-conversation","12":"tag-ground-rules","13":"tag-respect-privacy","14":"tag-whatsapp"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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My interests &amp; influences range from comics to economics and everything in between.","sameAs":["https:\/\/www.linkedin.com\/in\/saheb09\/"],"url":"https:\/\/www.agency09.in\/simplifyingtheweb\/author\/saheb\/"}]}},"_links":{"self":[{"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/posts\/214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/comments?post=214"}],"version-history":[{"count":8,"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/posts\/214\/revisions"}],"predecessor-version":[{"id":419,"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/posts\/214\/revisions\/419"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/media\/25387"}],"wp:attachment":[{"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/media?parent=214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/categories?post=214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/tags?post=214"},{"taxonomy":"powerkit_post_featured","embeddable":true,"href":"https:\/\/www.agency09.in\/simplifyingtheweb\/wp-json\/wp\/v2\/powerkit_post_featured?post=214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}